Support
Talk to a person
No queue system that never reaches anyone. A phone number and an email address, answered during the hours below.
Reach us
+17863167800info@parzero-totalcare.comMonday to Friday, 8am – 8pm Central
If you are a provider checking whether a card is active, you do not need us — scan the code on it, or see how verification works.
Things you can do yourself
Faster than calling, and available at any hour.
Cancel the plan
In the app, under Billing. It takes a few taps, needs no phone call, and stops every future charge. The plan runs to the end of the month you have already paid for.
Delete your account
In the app, under More. If you no longer have the app, the deletion page explains how to ask us instead — and what is removed immediately versus what we are legally required to keep.
How to delete your accountChange your card
Billing in the app opens the payment provider’s own page, where you can update the card or the billing date.
Get a copy of your data
Email us and we will send everything we hold about your household. No charge, and no reason needed.
Complaints
If we have got something wrong, tell us and we will look at it. If you are not satisfied with how we handle it, the statutory complaint route for a discount plan in your state is set out on the plan disclosure page.